Privacy Policy

Tipping Point values your trust. We collect only the information necessary to provide our services, such as your name, contact details, and billing information. Payment details are processed securely through integrated payment gateways and are never stored on our servers.

We use your information to:

• • Deliver technology, trade, and consultancy services.

• • Provide access to digital platforms such as websites, applications, and e-commerce solutions.

• • Improve our offerings across creative, industrial, and professional service categories.

Your data is protected using SSL encryption. We do not sell, rent, or share your personal information with third parties except where required by law or when necessary to complete your order or deliver our services.

Refund Policy 

At Tipping Point, we provide services across multiple industries. Refund eligibility depends on the type of service purchased.

Digital Services

(Websites, mobile applications, e-commerce solutions, graphic design, video editing, SEO, digital marketing, and software development)

• • Payments are non-refundable once the service has been delivered, activated, or approved by the client.

Consultancy, Training & Advisory Services

• • Refunds are available only if the scheduled consultation or training session has not yet commenced.

Physical Services

(Construction, interior design, steel fabrication, HVACR, logistics, and trade services)

• • Refunds or service adjustments may be provided if work has not started or if delivered services do not meet the agreed specifications.

Travel, Tourism & Event Management

• • Refunds are subject to the policies of airlines, hotels, event organizers, and other third-party vendors.

Where applicable, approved refunds will be processed to the original payment method within 10 business days.

Terms & Conditions

By purchasing or engaging with Tipping Point, you agree to the following:

• • Payments must be made through secure and approved payment gateways.

• • Customers are responsible for providing accurate and complete information required for service delivery.

• • Tipping Point is not responsible for delays caused by third-party vendors, payment processors, logistics providers, government regulations, or unforeseen circumstances beyond our control.

• • All services are subject to availability and may be modified, updated, or discontinued without prior notice.

• • All intellectual property, including creative work, software, designs, consultancy materials, training content, and documentation produced by Tipping Point, remains the property of the company unless otherwise agreed in writing.

• • Unauthorized copying, reproduction, distribution, or resale of our products, services, training materials, or creative content is strictly prohibited.

    Cancellation Policy

    At Tipping Point, we understand that circumstances may change. This Cancellation Policy outlines the conditions under which customers may cancel products or services.

    Digital Services

    (Websites, Mobile Applications, Software Development, E-commerce Solutions, Graphic Design, Video Editing, SEO, Digital Marketing, and Related Services)

    • Orders may be cancelled before work has commenced.
    • Once a project has started, cancellation requests will be reviewed based on the work completed.
    • If a cancellation is approved after work has begun, charges may apply for the completed stages, time invested, and resources used.
    • Projects that have been completed, delivered, or approved by the client cannot be cancelled.

    Consultancy, Training & Advisory Services

    • Scheduled consultations, advisory sessions, and training programs may be cancelled or rescheduled by providing at least 24 hours’ prior notice.
    • Cancellations made after the scheduled start time or failure to attend a session (“no-show”) are not eligible for a refund or rescheduling unless otherwise agreed.

    Physical Services

    (Construction, Interior Design, Steel Fabrication, HVACR, Logistics, Manufacturing, and Trade Services)

    • Orders may be cancelled before work or procurement has commenced.
    • Once materials have been ordered, manufacturing has begun, or work has started, cancellation fees may apply to cover costs already incurred.
    • Any applicable refund will be determined after deducting expenses for labour, materials, administrative costs, and third-party charges.

    Travel, Tourism & Event Management

    • Cancellations for travel, visa assistance, accommodation, transportation, tours, or event-related services are subject to the cancellation policies of airlines, hotels, embassies, event organisers, and other third-party providers.
    • Any cancellation charges imposed by third-party providers will be deducted from the refundable amount, where applicable.

    How to Request a Cancellation

    To request a cancellation, please contact our customer support team as soon as possible with your order or project details. Cancellation requests should include:

    • Customer name
    • Order or invoice number
    • Service or product purchased
    • Reason for cancellation

    Cancellation requests will be reviewed, and you will be informed of the outcome as soon as reasonably possible.

    Tipping Point’s Right to Cancel

    Tipping Point reserves the right to cancel or suspend any order or service if:

    • Required information is not provided by the customer.
    • Payment is not successfully completed or is found to be fraudulent.
    • The requested service cannot be delivered due to legal, regulatory, technical, or operational reasons.
    • The customer breaches our Terms & Conditions.

    Where Tipping Point cancels an order before work has commenced, any eligible payments received will be refunded in accordance with our Refund Policy.

    By purchasing our products or services, you acknowledge and agree to this Cancellation Policy.